SENIOR STRATA MANAGER

Joined Strata Professionals in April 2005

Property Management 2001 – 2005; Westpac Banking Corporation and Westpac Business Banking 1991 – 2001.

My experience with Strata Plans, Community Associations and extensive industry knowledge, in particular legislative requirements, has been obtained during the past 15 years of experience in the property industry. My ability to communicate is key to developing and maintaining the strong professional relationships with all stakeholders. My personal values align with the business, in providing professional, reliable and courteous services.

Focused, reliable, consistent, & efficient service that exceeds expectations.

Spending time relaxing with family, friends and Chevy (The Jack Russell).

Fishing and lawn bowls.

"I have been dealing with Margaret Ratcliffe of the Strata Professionals for over ten years. I have found her to always be available, friendly and professional. Margarets knowledge and diligence in her advice is always helpful and practical. I have no hesitation in recommending Margart Ratcliffe and the Strata Professionals for anybody corporate management needs"

"During 2013 my wife and I purchased an apartment in Port Macquarie and this was our first experience of living in a strata environment. It has become very evident that the quality of life enjoyed living in such an environment is strongly influenced by those who provide Strata Management Services to the building. We are very fortunate to have the services of Margaret Ratcliffe as our Strata Manager who is ably supported by the team at Strata Professionals under the direction of Andrew Thompson. As owners we greatly appreciate the efficient and effective strata services that are provided.

All concerns are addressed and responded in a timely manner. I have also become actively involved as a member of the Executive Committee for our building which has required a higher level of commitment and overall responsibility for the daily operation of the building. This has enabled me to fully appreciate the true level of professionalism and commitment that Margaret as our Strata Manager provides to ensure that the needs of the building are met. All matters regardless of their nature are addressed and resolved. Challenging matters are considered in a diligent and professional manner with expert advice sought where needed. Members of the executive are always kept informed on all matters. Whether it be repairs and maintenance, insurance related matters, levy payments, financial reporting statements or the administration and facilitation of annual general meetings and executive meetings, all such matters are managed in a highly professional manner.

Margaret and the team at Strata Professionals demonstrate a strong capacity and understanding for the need to build strong relationships with individual owners and members of the executive committee within our building when providing strata services. This is clearly evident in their high level of customer service to meet the needs of our building."